Frequently Asked Questions
Everything you need to know about our premium headwear and services.
How do I determine my correct hat size?
To find your perfect fit, measure the circumference of your head approximately one inch above your eyebrows using a soft measuring tape. Compare your measurement to our size guide found on each product page.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn hats in their original condition with tags attached. If the fit isn't right, we provide free exchanges to ensure you find the perfect style.
How should I care for and clean my Conner Hat?
Most of our hats should be spot cleaned with a damp cloth and mild soap. Avoid submerging straw or felt hats in water. We recommend storing your hat in a cool, dry place away from direct sunlight to maintain its shape.
Do you offer international shipping?
Yes, we ship our hats worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout. Please note that international orders may be subject to local customs duties.
Are your hats sustainably made?
Sustainability is at our core. We use eco-friendly materials such as organic cotton, recycled plastic bottles, and responsibly sourced wool, and we are committed to reducing our carbon footprint throughout our supply chain.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.